Shipping Information
At DesiTech, we are committed to delivering your orders quickly, safely, and efficiently. We sell online from Australia and provide delivery to customers across Australia and New Zealand.
Please review our Shipping & Delivery Policy before placing an order.
Order Processing
Orders are typically processed within 1–2 business days after payment has been successfully confirmed.
- Orders are processed and dispatched on business days only.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During peak periods, promotions, or other high-demand periods, processing and dispatch may take slightly longer.
- Customers will receive an order confirmation email after successfully placing an order.
- Once your order has been dispatched, tracking information will be provided where available.
Delivery Timeframes
Estimated delivery times may vary depending on your location, courier availability and other circumstances.
Australia Delivery Estimate
- Shipping cost: Free
- Estimated delivery: 3–10 business days
New Zealand Delivery
- Shipping cost: AUD $20
- Delivery times may vary depending on the destination and courier availability.
Delivery timeframes are estimates only and may be affected by:
- Courier delays
- Weather conditions
- Public holidays
- High order volumes
- Remote delivery locations
- Other circumstances beyond our control
Shipping Charges
Australia
DesiTech currently offers free shipping within Australia.
New Zealand
DesiTech offers a flat shipping rate of AUD $20 for deliveries to New Zealand.
The applicable shipping charge will be displayed during checkout before payment is completed.
Shipping rates and delivery services may be updated from time to time. Any applicable shipping charge will be clearly displayed at checkout.
Order Tracking
Once your order has been dispatched, tracking information will be sent to your registered email address or phone number.
Tracking updates may take up to 24 hours to appear after dispatch.
Delivery Partners
We work with trusted Australian courier and logistics providers to ensure safe and reliable deliveries.
Delivery services may vary depending on your location and product availability.
Incorrect Address Information
Customers are responsible for providing accurate shipping and contact information.
DesiTech is not responsible for delays or failed deliveries caused by:
- Incorrect addresses
- Incomplete delivery details
- Customer unavailability
Additional shipping charges may apply for re-delivery requests.
Delayed or Lost Shipments
While we aim to deliver all orders within estimated timeframes, delays may occasionally occur due to circumstances beyond our control.
If your order is delayed or lost in transit, please contact our support team for assistance.
Damaged Packages
If your package arrives damaged:
- Please contact us within 48 hours of delivery.
- Provide clear photos of the packaging and product.
- Keep all packaging materials for review.
We will investigate the issue and assist with a replacement or suitable resolution where applicable.
Order Cancellations
Orders may only be cancelled before dispatch.
Once an order has been shipped, cancellation requests may not be accepted and will fall under our Refund & Returns Policy.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
DesiTech
Email: info@desitech.au
Website: https://desitech.au/