Shop With Confidence at DesiTech
At DesiTech, customer satisfaction is our priority. We provide a clear Refund & Returns Policy for products that are defective, damaged, faulty, or incorrectly supplied. Please review this policy before making a purchase.
7-Day Return Policy
Customers may request a return, replacement, or refund within 7 days of receiving the product where the product is defective, damaged, faulty, or incorrectly supplied.
To be eligible for a return:
- The product must be defective, damaged, faulty, or incorrectly supplied
- The item must be returned with its original packaging and accessories where reasonably possible
- Proof of purchase or order confirmation is required
- Customers should contact DesiTech as soon as possible after discovering an issue
How to Request a Return
To request a return or replacement for a defective, damaged, faulty, or incorrectly supplied product, please contact our support team with:
- Order number
- Product details
- Description of the issue
- Photos or videos showing the issue, where applicable
Our support team will review your request and provide return instructions where a return is required.
Change of Mind Returns
DesiTech does not accept returns or refunds for change-of-mind purchases where the product is not defective, damaged, faulty, or incorrectly supplied.
Please ensure you select the correct product before completing your purchase.
This does not affect any rights you may have under the Australian Consumer Law.
Faulty, Damaged or Incorrect Products
If you receive a damaged, defective, faulty, or incorrect product:
- Contact us within 7 days of receiving the product
- Provide your order details and a description of the issue
- Provide clear photos or videos where requested
- Do not attempt to repair or modify the product before contacting us
After assessing the issue, DesiTech may provide an appropriate remedy, which may include:
- Replacement
- Repair
- Store credit
- Refund
Any remedy will be provided in accordance with the circumstances and applicable Australian Consumer Law.
Exchanges
DesiTech does not offer exchanges for products.
If a product is defective, damaged, faulty, or incorrectly supplied, please contact us so that we can assess the issue and provide an appropriate remedy.
Refund Processing
Where a refund is approved, it will generally be processed to the original payment method.
Refund processing times may vary depending on your payment provider or bank.
Shipping costs may be refundable where required by applicable law or where the issue was caused by an error on our part.
Australian Consumer Law
Nothing in this policy excludes, restricts, or modifies any rights or remedies available to customers under the Australian Consumer Law (ACL).
Customers may have rights to a repair, replacement, refund, or other remedy where a product does not meet the consumer guarantees required by law.
Data & Device Disclaimer
Please back up all important data before returning any electronic devices for repair or replacement.
DesiTech is not responsible for loss of personal data during repair, replacement, repair, reset, or replacement processes where permitted by law.
Non-Returnable Items
Except where required by the Australian Consumer Law, we do not accept returns for:
- Change-of-mind purchases
- Used or physically damaged products where the damage was caused by the customer
- Products damaged due to misuse or improper handling
- Clearance or final-sale items
- Digital or downloadable products
Products that are defective, faulty, damaged on arrival, or incorrectly supplied may still be eligible for a remedy in accordance with this policy and applicable Australian Consumer Law.
Contact Us
If you have any questions regarding returns, refunds, or replacements, please contact us:
DesiTech
Email: info@desitech.au
Website: https://desitech.au/